Frequently Asked Questions
Most frequent questions and answers about our deaf services
Are you an Auslan Interpreter Service?
No, we are not an interpreting service, we are a support service for the Deaf/deaf community. We can communicate in Auslan but do not offer interpreting services at the moment.
Where can I learn Auslan Online?
You can learn Auslan by visiting the websites Learn Auslan Online
or Expression Australia or by contacting Kevin directly at learnauslanonline@gmail.com
How often can I receive your support?
This has to be discussed with your NDIS coordinator or plan manager. They will let you know how much funding you have. If you do not have any funding for community access, your Coordinator can help you apply for funding.
Do you provide Auslan support services on Sundays?
Yes, we can provide services on Sundays for emergencies.
What area in Melbourne do you service?
We are based in Drouin, 30 minutes east of Pakenham. Our service areas include regional areas such as Traralgon and Moe as well as Melbourne’s south eastern suburbs.
If someone can not read or write how can they contact you?
In this case, we offer to call you via zoom, whats app, skype, etc. Most of our clients prefer video calls.
Can you take me to the doctor's office?
Yes, we can pick you up and take you anywhere you want, however you will also need to book an interpreter if visiting your doctor or a hospital, etc. Support workers can not help you with communication in hospitals, doctors, courts, etc. We are here to support your everyday activities and outings and encourage you to achieve your goals. Personal and health appointments need to be interpreted by a certified interpreter registered with NAATI.
Where can I find the Auslan Sign Bank online?
If you are looking for Auslan Alphabet or Auslan Sign Language resources you can find them at https://auslan.org.au